Gift Card, Top Up, Gift Items & Credit Refund Terms & Conditions

Top Up

When you top up your ecoeats account, you purchase and are issued a Gift Card in an amount of your choice.

Send a Friend a Gift Feature

When using the 'send a friend a gift' feature, you (the Gifter) purchase a Gift Card for the designated recipient equivalent in value to the current value of the target gift item + an optional Toppings Allowance for optional toppings. For example, a base noodle box might cost £3 but the prawns on top might cost £2. Therefore, you may choose to spend £5 on the gift. Any unused Toppings Allowance upon purchase of the target gift item by the designated recipient will be added to the account credit balance of the designated recipient. If the target gift item price changes prior to Gift Card expiry and use, the Gift Card will convert into account credit for the designated recipient. Prior to expiry and use, the Gift Card may be converted to account credit by the designated recipient via their ecoeats account. The date of issuance is the date that the original purchase of the Gift Card by the Gifter was made. Account credit related to the Gift Card will expire based on the date of issuance of the Gift Card as detailed below.

Account Credit Refunds

When issued with an account credit refund, you are issued a Gift Card which is automatically applied to your account.

Redemption

Gift Cards may only be redeemed toward the purchase of eligible products on the ecoeats marketplace as designated by us from time to time. Purchases are deducted from the redeemer's Gift Card balance. If a purchase exceeds the redeemer's Gift Card balance, the remaining amount must be paid with another payment method. ecoeats may provide Gift Card purchasers with information about the redemption status of Gift Cards that they purchase. To view your Gift Card balance, visit your ecoeats account.

Limitations

Gift Cards (including any associated Gift Card balances and/or account credit) expire one year from the date of issuance of the Gift Card. Gift Cards cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value, used for unauthorised commercial purposes, redeemed for cash, sold or exchanged for cash or for any other prepaid payment instrument, redeemed if you are not the intended recipient, or used for any illegal or unauthorised purpose. Unused Gift Card balances in an ecoeats account may not be transferred to another ecoeats account.

Risk of Loss

The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient. We are not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.

Fraud

We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on ecoeats.

Limitation of Liability

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Gift Card Refund Policy

We do not offer refunds on Gift Cards unless they are faulty.

General Terms

The ecoeats 

apply. Gift Cards are issued by Green Zoom Limited T/A ecoeats. When you purchase, receive or redeem a Gift Card, you agree that the laws of Scotland will govern these Gift Card terms and conditions. We reserve the right to require additional verification of your identity, Gift Card or account ownership, or provision of an additional payment instrument, before you are able to apply a Gift Card to your account or your Gift Card Balance to a purchase. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law. Engaging in any prohibited activities, or a Gift Card in violation of our Gift Card Terms and Conditions may result in our taking action(s) against you, including, but not limited to, preventing you from claiming or redeeming gift cards, revoking gift card balances, or closing your account.