• This document is supplementary material for the main ecoeats

    Terms & Conditions of Use


  • Prohibited Items

    This list is based on the industry standard for regional and last-mile deliveries.

    Fragile items

    When sending fragile items, you’ll need to make sure they’re packed securely to make sure they arrive at their destination in one piece. We are not responsible for any damage to items that are incorrectly packaged.

    Appliances & electronics

  • Batteries such as lithium batteries, unless included with the equipment they power

  • Gardening and household tools, unless they are properly protected 

  • Vehicle parts – parts which are over our


    weight limit (15kg), that are outside of our dimension limits, or contain liquids

  • Liquids & perishables


    Prohibited items

  • All liquids are prohibited – including gels, creams, pastes, lotions and oils

  • Oxidising substances and organic peroxide – these are substances such as disinfectants and may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances and injure health. For example: bromides; chlorates; components of fibreglass repair kits; disinfectants; nitrates; per chlorates; permanganates and peroxides

  • Pesticides – any chemical that is used to kill pests and insects

  • Poisonous, toxic and infectious substances – substances that are liable to cause death or injury if swallowed or inhaled, or by skin contact

  • Vehicle parts that contain liquids

  • Cleaning products 

  • Illicit Items

    We do not allow any illicit items or substances to be carried through the ecomove network.

    Prohibited items

  • Drugs – any medicinal, narcotic or psychoactive substance controlled under the UK’s current Misuse of Drugs legislations

  • Prescriptions or subscription certificates

  • Miscellaneous manufactured articles – goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit

  • More