Firstly, ensure that you are viewing the app in portrait mode on a mobile device.
If you are still experiencing issues, visit the App Store or Play Store to ensure you have the latest version of the app.
Close the app completely and relaunch it. If all else fails, delete and reinstall the app.
If you continue to experience issues, please contact us at firstname.lastname@example.org and our Customer Support specialists will get you back up and running. The more information you can provide about your problem, such as the device and operating system you're using or any error messages that appear, the quicker we can get you sorted.